Performance-Based Management

Performance-Based Management is one the most important parts to the AA Temps Team�s Quality Control Program. The success of Performance-Based Management (PBM) can be allusive when applied to support services. No tangible product is necessarily created and some problems in support service do not necessarily need solving; therefore, the measurement criteria of a PBM is hard to define. We have developed and implemented a performance-based management system that is:

Measurable�You can only improve what you measure

Clear and Concise�You must keep it simple for it to work

Able to Define Success�Incentives are tied to well-defined measures of success

Flexible��One size does not fit all� � Must be able to change as requirements change

Buy-In�From all stakeholders, including the people who do the work Able to Deliver Success